Returns & Exchanges

Return window

Request a return within 30 calendar days of delivery. After approval, send the item back within 14 calendar days.

Item condition

Items must be unworn, unaltered and in their original condition, with the box, pouch, tags and any documents supplied. Report items received damaged through the item-issue process below.

For change-of-mind returns, personalized, engraved, resized and final-sale items are excluded. Earrings are eligible only if unworn and any hygiene seal remains intact. Sets must be returned complete. Gifts follow the same return window, with a refund to the original purchaser. Contact us separately about damaged or incorrect items.

For a gift, share the order number if available. If you do not have it, use our contact form for help finding the purchase.

1. Send your request

   Include your order number, checkout email, item name and reason. Tell us whether you are asking for a return, exchange or help with an item issue.

2. Receive instructions

   Wait for eligibility, shipping arrangements and the return address to be confirmed. Do not use an address from an old parcel or label.

3. Pack & send

   Follow the packaging instructions and secure the jewelry so it cannot move freely. Keep your proof of postage and tracking details.

4. Review & resolution

   After review, SUHA will explain the outcome and any next steps for your request.

Changed your mind?

The customer pays the tracked return-postage cost quoted by their chosen carrier. No additional restocking fee applies.

Damaged or wrong item

For a confirmed damaged or incorrect item, SUHA covers standard return shipping. Contact us first for a prepaid label or written approval of the postage cost.

Return labels

For change-of-mind returns, arrange tracked shipping after receiving the return address. For confirmed item issues, SUHA supplies a prepaid label where available or agrees on another shipping arrangement.

International returns

Returns are accepted from destinations served by SUHA. Use the return address and customs instructions supplied after approval. For change-of-mind returns, the customer pays return postage and any return-import charges; for confirmed item issues, SUHA covers the agreed costs.

Refund timing

We inspect returns within 3 business days of receipt and issue approved refunds within the following 5 business days. Your payment provider may take a further 5–10 business days to show the credit.

Refund method

Approved refunds go to the original payment method. Orders paid partly with a gift card are refunded to the gift card and original payment method in the amounts originally charged.

Shipping & other charges

For change-of-mind returns, original delivery charges and return postage are not refunded. For confirmed damaged or incorrect items, the affected item's delivery charge and approved return postage are refunded. Duties or taxes paid directly to a carrier or customs authority must be reclaimed through that provider.

Exchanges

One size or style exchange is available within the 30-day request window, subject to stock and the same item-condition requirements. The customer pays any price difference and shipping costs for a change-of-mind exchange. A lower-priced replacement results in a refund of the difference. If no suitable replacement is available, an eligible return can be refunded.