Shipping & Delivery
From preparing your jewelry to following its journey, find delivery information and help with your order here.
Delivery details are being updated. Fields marked “To be confirmed” are not confirmed shipping offers. Please contact SUHA before ordering if your destination, delivery date or total cost is not clear.
Shipping rates & delivery times
Find your destination below. Shipping availability, services, charges and delivery estimates are awaiting confirmation.
| Destination | Service | Shipping fee | Free shipping | Transit time |
|---|---|---|---|---|
| United States & CanadaAvailability: To be confirmed | To be confirmed | To be confirmed | To be confirmed | To be confirmed |
| United Kingdom & EuropeAvailability: To be confirmed | To be confirmed | To be confirmed | To be confirmed | To be confirmed |
| Australia & New ZealandAvailability: To be confirmed | To be confirmed | To be confirmed | To be confirmed | To be confirmed |
| Other destinationsAvailability: To be confirmed | To be confirmed | To be confirmed | To be confirmed | To be confirmed |
Check the shipping amount shown at checkout before paying. For a destination or delivery option that is not confirmed, contact SUHA before placing your order.
Order processing
Processing is the time needed to prepare an order before it is handed to the carrier.
In-stock pieces
Preparation time: To be confirmed
Made-to-order & pre-order pieces
Availability and preparation time: To be confirmed
Working days & holidays
Dispatch schedule and time zone: To be confirmed
Estimated arrival = processing time + transit time.
Carrier estimates can be affected by holidays, customs clearance, weather and other delivery disruptions.
International delivery & duties
Before ordering internationally, confirm where your parcel will ship from and whether any charges may be payable on arrival.
- Shipping origin
- To be confirmed
- Duties & taxes
- To be confirmed
- Delivery restrictions
- To be confirmed
- Signature & insurance
- To be confirmed
Please confirm the applicable tax arrangements with SUHA before ordering. A shipping fee alone does not establish whether import duties or taxes are included.
Follow your order
Check your order
Use your order ID and billing email on our order-status page.
Find shipment details
After dispatch, check your shipment email for a carrier name and tracking link, when supplied.
Follow the delivery
Use the carrier link for parcel movement. If you cannot find it or need help with an update, contact SUHA with your order ID.
Order status describes your purchase with SUHA; carrier tracking describes your parcel’s journey.
Help with a delivery
Need to correct an address?
Contact SUHA as soon as you notice an error and include your order ID and corrected address. Ask whether a change is still possible before assuming it has been made.
Delayed or not received?
Check the latest carrier update. If delivery is overdue, or tracking says delivered but your parcel is missing, check with your household or building reception and contact SUHA with the tracking details.
Damaged or incorrect item?
Keep the jewelry and all packaging. Photograph the item, packaging and shipping label, then contact SUHA with your order ID and photos so the issue can be reviewed.
Failed delivery or return to sender?
Contact SUHA with the carrier notice to discuss the next step and any applicable costs. Confirm the arrangements before requesting redelivery or refusing a parcel.
Shipping FAQs
Can my order arrive in time for a gift?
Before ordering for a birthday, wedding or trip, contact SUHA with the item, destination and date you need it. Allow for both preparation and transit; an estimate is not a guaranteed arrival date.
Can I choose express delivery?
Express delivery availability, destinations and pricing: To be confirmed.
Please confirm the available service before placing a time-sensitive order.
Will all my items arrive together?
Split-shipment arrangements: To be confirmed.
If you receive more than one tracking link, check each parcel separately.
Can you deliver to a P.O. box or a remote address?
Address restrictions are awaiting confirmation. Contact SUHA with your country and postal code before ordering to a P.O. box, military address or remote location.
Can I send the jewelry directly as a gift?
Gift packaging, gift messages and delivery-to-recipient options: To be confirmed.
Ask SUHA to confirm the arrangements before placing your order.
Where can I find return and exchange information?
Visit our Returns & Exchanges page for return-related information and support.
Need a hand?
For an existing order, include your order ID and a brief description of the issue. Before ordering, tell us your destination and any date you have in mind.